Privacy Policy

Effective Date: 29th September 2020

At Twende, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or use our services. By accessing and using Twende (https://twende.ke), you agree to this Privacy Policy.

Who We Are

Twende is Kenya’s premier online business and travel directory, helping customers find and connect with verified local businesses and service providers. Our website address is https://twende.ke. If you have any questions about this Privacy Policy, you can contact us at [email protected].

Information We Collect

We collect and process your personal data to provide and improve our services. The types of data we collect include:

  • Personal information: Name, email address, phone number, and business information when you sign up or list a business.
  • Payment information: Details necessary to process payments for services like business listings, features, or verifications.
  • Cookies and usage data: Information about your browsing activity on our website (IP address, device information, etc.).

Comments

When you leave comments on Twende, we collect the data you provide in the comments form, along with your IP address and browser user agent string to help detect spam. If you use the Gravatar service, an anonymized string created from your email may be sent to see if you’re using the service.

Media

If you upload images to Twende, please avoid uploading images with embedded location data (EXIF GPS) as visitors to the website can download and extract this data.

Cookies

Twende uses cookies to improve your experience and ensure the website functions properly. Cookies help us:

  • Keep you logged in and remember your preferences.
  • Analyze website traffic and usage patterns.
  • Show relevant advertisements and content.

You can manage or disable cookies in your browser settings, but this may impact your experience on Twende.

Embedded Content from Other Websites

Articles or pages on Twende may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves the same as if you visited those websites. These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers and partners to help us operate Twende and provide services (e.g., payment processors, marketing partners). These third parties are obligated to protect your information.

How Long We Retain Your Data

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically.
  • Account Information: For users who register on Twende, we store the personal information you provide in your profile until you request its deletion or it is no longer needed.
  • Business Listings: Business data will be retained for the duration of the listing on our platform unless a request for removal is made.

Your Data Protection Rights

Under data protection laws, you have rights including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any information you believe is inaccurate.
  • Deletion: You can request that we delete your data under certain conditions.
  • Restriction of processing: You can request that we restrict the processing of your personal data under certain conditions.
  • Data portability: You can request the transfer of your data to another organization.

If you would like to exercise any of these rights, please contact us at [email protected].

How We Protect Your Data

We implement a variety of security measures to protect your personal information, including encryption and secure server storage. However, no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Third-Party Links

Twende may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of each website you visit.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you via email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

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