Terms and Conditions

Effective Date: 29th September 2020

Website: https://twende.ke

1. Acceptance of Terms
Welcome to Twende (“we,” “our,” “us”). By accessing and using our website at https://twende.ke (the “Site”) and our services (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to all of these Terms, you are prohibited from using the Site and Services.

2. Description of Service
Twende is Kenya’s premier online business and travel directory. We provide a platform for users to discover, connect with, and review verified local businesses and service providers. Businesses can create listings, promote their services, and undergo a verification process.

3. User Accounts and Registration

  • Eligibility: You must be at least 18 years old to register an account.
  • Accuracy: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.
  • Account Security: You are responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Business Listings and User Content

  • Responsibility: You are solely responsible for the content you post, including business listings, images, reviews, and comments (“User Content”).
  • Prohibited Content: You agree not to post User Content that is:
    • Illegal, fraudulent, or defamatory.
    • Infringing on any third party’s intellectual property rights.
    • False, misleading, or inaccurate.
    • Spam, contains viruses, or is otherwise malicious.
    • Contains embedded location data (EXIF GPS) in images.
  • License: By posting User Content, you grant Twende a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute such content in connection with the Services.
  • Moderation: We reserve the right to monitor, edit, remove, or refuse any User Content at our sole discretion, especially if it violates these Terms.

5. Payments and Fees

  • Services: Certain services on Twende, such as featured listings, business verifications, or promotional services, require payment of fees.
  • Payment Methods: We accept payments via Debit Cards, Credit Cards, and M-Pesa. All payments are processed through our trusted third-party payment processors.
  • Authorization: By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.
  • Pricing: We reserve the right to change our fees at any time. Any fee changes will be communicated to existing users in advance.

6. Intellectual Property

  • Twende’s IP: All content on the Site, including text, graphics, logos, and software, is the property of Twende or its licensors and is protected by copyright and other intellectual property laws.
  • Trademarks: “Twende” and its logo are trademarks of Twende. You may not use them without our prior written permission.

7. Third-Party Links and Embedded Content
The Site may contain links to third-party websites or embedded content (e.g., videos, maps). We are not responsible for the content, privacy policies, or practices of any third-party sites. Your interactions with these sites are solely between you and the third party.

8. Disclaimer of Warranties and Limitation of Liability

  • Service “As Is”: The Services are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied.
  • No Guarantee: We do not guarantee the accuracy, completeness, or reliability of any business listings, reviews, or other User Content. You rely on such information at your own risk.
  • Limitation of Liability: To the fullest extent permitted by law, Twende shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, resulting from your use of the Site or Services.

9. Indemnification
You agree to indemnify and hold harmless Twende and its affiliates, directors, and employees from any claim or demand made by any third party due to or arising out of your breach of these Terms, your use of the Services, or your violation of any law or the rights of a third party.

10. Termination
We may suspend or terminate your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Kenya.

12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the new Terms on the Site and updating the effective date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: admin@twende.ke
Website: https://twende.ke

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